This Refund & Cancellation Policy applies to all appointments booked and paid for with The Brain Tea Mental Health Clinic through our website, including payments made via the PhonePe Payment Gateway. By making a payment, you agree to the terms below.
1. Cancellation by You
- 48 hours or more before the session: you may cancel free of charge and request a full refund.
- Less than 48 hours before the session: the session is charged in full and is not eligible for a refund, as the slot was reserved exclusively for you.
- No-show: if you do not attend a confirmed session without notice, the full fee is retained and no refund is due.
To cancel or reschedule, contact us by phone, WhatsApp, email, or through your account before the applicable deadline above.
2. Rescheduling
Sessions may be rescheduled at no charge when requested at least 24 hours in advance, subject to consultant availability. A rescheduled session carries forward your original payment; no additional charge applies unless you move to a higher-priced service. Requests made less than 24 hours before the session are treated as a late cancellation and charged in full.
3. Cancellation by the Clinic
If we need to cancel or reschedule a session — for example, due to a practitioner’s unavailability — we will offer you the earliest suitable alternative slot or, if you prefer, a full refund of the amount paid.
4. Duplicate & Failed Payments
- If you are charged more than once for the same booking, the duplicate amount is refunded in full to your original payment method.
- If money is debited but your booking is not confirmed (for example, due to a network or gateway error), the amount is either auto-reversed by PhonePe or refunded by us once the transaction is reconciled — you are not charged for a session you did not receive.
5. Refund Method and Timelines
- Approved refunds are issued to the original payment method used at checkout (the same UPI account, card, or wallet) through PhonePe. We do not issue cash or third-party refunds.
- Once a refund is approved, we initiate it promptly. The amount is typically credited to your account within 5 to 7 business days, depending on your bank or UPI provider’s processing time.
- Refunds are made in Indian Rupees (INR) for the amount actually paid. Any applicable gateway or bank charges levied by third parties are outside our control.
6. How to Request a Refund
To request a refund, email us at admin@thebraintea.co.in with your name, booking date, and transaction reference, or contact us through our Contact page. We aim to acknowledge every refund request within 2 business days.
7. Changes to This Policy
We may update this policy from time to time. The current version will always be available on this page with an updated “Last updated” date.